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Transparent Sigs

Wrynne

Member
Is anyone else having this issue? I've been using transparent pngs for literally decades, but recently I've noticed that my signature always has a white background. I redid it and resaved it several different ways and I've looked through the settings and the help posts to see if I can find something that might be causing it but I don't see anything. I see other signatures that are appearing correctly over the backgrounds but I sure can't figure out what's going wrong.

Any ideas? I will love you forever! :(

:/ It's also looking really foggy like it needs a good sharpen. I'm already reducing it to 72 ppi before I save it so the web shouldn't be eating it.

It seems to be displaying correctly in the gallery (little foggy but otherwise okay).
 
are you exporting as a png?
Silly question I know but I had a similar issue before Christmas & realised I was exporting as a jpg from photoshop instead of a png & it kept putting a white background where it was supposed to be transparent
 
I would have the same suggestion as Sam, sometimes when you do the "save for web" or export for web, it defaults in to a jpeg.
You can to select the setting to save as a png. Hopefully that helps :)
 
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