jillianutrup
Designer: ScrapChat Designs
What am I doing wrong? My store cart does not empty after a purchase. I inadvertently purchased a kit twice the other day because of it.
Any suggestions?
Any suggestions?
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Store Cart
- Thread starter jillianutrup
- Start date
Elynnia
New member
I’ve noticed that happens to me once in a while. I’ve taken to signing in, checking my cart and clearing any left overs, and then going shopping.
KatherineWoodin
Well-known member
It has also happened to me. When I look at the cart, I delete all that I had purchased.
I'm happy you help you with this.
This issue (of the cart not emptying) is usually due to a browser setting or issue. Most of the time it will be resolved when you update your browser.
We have our shop set up to retain the items in your cart, so that you can add items and then come back at any time to add more and checkout once you are ready. However sometimes (usually due to an out of date browser) the cart will not empty upon checking out.
It is always a good idea to log in and check your cart to make sure it is clear before adding new items.
Of course any time you accidentally purchase something twice, just let me know and I can give you a refund or a credit to the designers shop where the duplicate purchase was made.
It is tough because I used to have it set to NOT retain your cart and I got a ton of feedback from unhappy customers, saying they spent a lot of time adding to their cart and when they return the items were not in their cart, so I changed it to retain the cart. However some browsers will leave the items in the cart even after checking out.
I wish there was a perfect solution but unfortunately it doesn’t seem to be one.
Of course just let me know when you need my help and I can get it resolved for you. Send me a support ticket any time
This issue (of the cart not emptying) is usually due to a browser setting or issue. Most of the time it will be resolved when you update your browser.
We have our shop set up to retain the items in your cart, so that you can add items and then come back at any time to add more and checkout once you are ready. However sometimes (usually due to an out of date browser) the cart will not empty upon checking out.
It is always a good idea to log in and check your cart to make sure it is clear before adding new items.
Of course any time you accidentally purchase something twice, just let me know and I can give you a refund or a credit to the designers shop where the duplicate purchase was made.
It is tough because I used to have it set to NOT retain your cart and I got a ton of feedback from unhappy customers, saying they spent a lot of time adding to their cart and when they return the items were not in their cart, so I changed it to retain the cart. However some browsers will leave the items in the cart even after checking out.
I wish there was a perfect solution but unfortunately it doesn’t seem to be one.
Of course just let me know when you need my help and I can get it resolved for you. Send me a support ticket any time
Last edited:
jillianutrup
Designer: ScrapChat Designs
Thank you! That makes perfect sense. I've experienced that on other sites. I've been frustrated as well.
You explanation was perfect.
You explanation was perfect.