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How long does it take to get a ticket resolved in the store?

R

rosepup77

New member
The reason that I'm asking is that it is getting close to the 48 mark given to when my response would be handled and I haven't heard anything yet. Just curious. Thanks!
 
rosepup77 said:
The reason that I'm asking is that it is getting close to the 48 mark given to when my response would be handled and I haven't heard anything yet. Just curious. Thanks!
Click to expand...

My goal is to answer all support tickets within 48 hours, sometimes I cut it really close..... especially around and following major shop sales and events.
I just got all caught up on all outstanding tickets, so you should have a reply on your ticket waiting for you now.
Thank you for your patience, and please let me know if there is anything more I can do to help. :)
 
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