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  1. #1

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    Default Store help, please!

    I know that the store's upgrade may be causing some problems, and it may take time to settle, but I don't know where to report my problem. In fact, there are TWO problems. One is: The store's Contact Us page DOES NOT WORK, so that's why I brought the problem (# 2) here.

    Since I'm from Canada, my address page says "this country does not require a state" - well, I have to put in a PROVINCE, and there is no option for this. So, when I send my order in to Paypal, and it pings back to check the ADDRESS, it's WRONG for them, and this is what I get:

    "There's a problem with the shipping address you entered on the merchant site, and we've marked it in red. Please change the address, then continue checking out with PayPal."

    Could someone please fix this, because I can't use PayPal for my purchases, and I don't have a credit card.
    Thank you!

    Creativity is a combination of courage and inventiveness.
    One without the other would be useless.
    Leonard Shlain, "Leonardo's Brain"


  2. #2
    msbrad's Avatar
    msbrad is online now *GingerBread Girl*
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    Default Re: Store help, please!

    I don't have an answer,but hoping you have resolve soon.
    m
    Michelle


  3. #3

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    Default Re: Store help, please!

    Thank you, Ms Brad ... so do I... .... And to top it off, it's my birthday today and I was so going to Treat Myself! LOL!

    Creativity is a combination of courage and inventiveness.
    One without the other would be useless.
    Leonard Shlain, "Leonardo's Brain"


  4. #4
    msbrad's Avatar
    msbrad is online now *GingerBread Girl*
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    Default Re: Store help, please!

    Happy birthday to you!!!!!
    m
    Michelle


  5. #5

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    Default Re: Store help, please!

    Working on this now, I will be in touch soon.

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  7. #6
    emscraps's Avatar
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    Default Re: Store help, please!

    Happy, Happy birthday!!!

  8. #7
    missdamsel's Avatar
    missdamsel is online now *Site Manager
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    Default Re: Store help, please!

    I just forwarded this to Ginger and I see she is already on top of it!!

    Happy Birthday!! I know Ginger will figure this all out soon!

  9. #8

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    Default Re: Store help, please!

    Quote Originally Posted by AriadnesClue View Post
    I know that the store's upgrade may be causing some problems, and it may take time to settle, but I don't know where to report my problem. In fact, there are TWO problems. One is: The store's Contact Us page DOES NOT WORK, so that's why I brought the problem (# 2) here.

    Since I'm from Canada, my address page says "this country does not require a state" - well, I have to put in a PROVINCE, and there is no option for this. So, when I send my order in to Paypal, and it pings back to check the ADDRESS, it's WRONG for them, and this is what I get:

    "There's a problem with the shipping address you entered on the merchant site, and we've marked it in red. Please change the address, then continue checking out with PayPal."

    Could someone please fix this, because I can't use PayPal for my purchases, and I don't have a credit card.
    Thank you!
    The "contact us" form will now work for you, it was rejecting you and giving you the error due to the issue with the Canada/"select a state" problem. That is now fixed

    I have also edited the account settings that require the full shipping address. Can you please test out the check out process and let me know if you have any trouble?
    It is possible the shopping cart will not allow you to use the coupon code, since you tried to use it already. Although I know your order did not process, the cart sometimes will still count this as the coupon being used.
    If that happens, just let me know and I will make ya up a new coupon

    Hope you are having a wonderful birthday!!

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  11. #9

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    Default Re: Store help, please!

    THANK YOU!!!!

    Creativity is a combination of courage and inventiveness.
    One without the other would be useless.
    Leonard Shlain, "Leonardo's Brain"


  12. #10

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    Default Re: Store help, please!

    Arrgghhh! Well, unfortunately, PayPal says there is STILL the same problem!

    I see that it's still the same thing with the Province/State window - there is none. So I added my city/province together in one line. I have to put it somewhere! Maybe that's why PayPal doesn't recognise it? Sheesh!

    The coupon code still worked, because my kit was in the Shopping Cart and ready for me to checkout.

    The trouble is definitely with the fact that we can't insert the Province. Sigh!

    and... you were right: now the store won't recognise the coupon.

    Creativity is a combination of courage and inventiveness.
    One without the other would be useless.
    Leonard Shlain, "Leonardo's Brain"


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