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  1. #1

    Join Date
    Dec 2008
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    Default Can't DL Most Welcome Wagon Designs

    I had such a time of it yesterday, I just had to give up. Never being able to go to sleep didn't help!

    I'm getting error messages for many of the dls. I posted the error messages in some of the designer post sections.

    The messages I rec'd. were one of the following (I was able to dl a couple of items, though not most):

    Sorry, the coupon has been used the maximum number of times allowed for one customer and cannot be used again.

    or

    Order processing error !
    This error may occur by several reasons:
    Gift certificate doesn't exist.
    Gift certificate is expired.
    Gift certificate is not activated.
    Gift certificate is disabled.

    I appreciate your help!

  2. #2
    missdamsel's Avatar
    missdamsel is online now *Site Manager
    *GingerBread Girl*
    *GingerScraps Site Creative Team
    *Scrapping Survivor - Digi-County Fair - WINNER! {staff}

    Join Date
    Sep 2008
    Location
    Franklin, TN
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    Default Re: Can't DL Most Welcome Wagon Designs

    Hi! Sorry you are having problems. I will have al the designers check their coupons, I do know we are having some problems with the store today. (Maybe it was starting yesterday)

    Anyway, a couple things to check make sure you are logged in at the store (Did you register for the store? You must do that separately than the forum).

    Even if it says Welcome Back cinmcw at the top, look to the left. Does it say your name there or a log in box? If your name is there you are good, if there is a log in box, you must log back in to use the coupon.

    Since each product has a coupon, you must check out one product at a time.

    If you copy and paste the code, please make sure there are no extra spaced in front or behind the code. (sometimes copy and paste will grab an extra space).

    If these suggestions don't help, it would be of great assistance if you can tell me specifically which codes are giving you problems and I can contact those designers to check on them.

    Also, you may want to wait a day or so till we get the store issues fixed. It is driving us all nuts!

    Thanks for your patience!!

    Missi
    GS Site Manager

  3. #3

    Join Date
    Sep 2008
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    Northern California U.S.A
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    Default

    It is for sure an issue with the recent server upgrades.
    I will work on getting it all straightened out today. I'm sorry for the inconvenience.

  4. #4

    Join Date
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    New York
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    Default Re: Can't DL Most Welcome Wagon Designs

    Thank you to both of you for your help and suggestions. Missy, I've been doing all of the things you mention and still was not able to dl. I'm going to try again now and create a list of the items that are not working. I may not go through all of them, but I'll go through a bunch, at least!

  5. #5

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    Dec 2008
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    Default Re: Can't DL Most Welcome Wagon Designs

    I can't continue on with the entire list. Here is what I got to (couldn't create chart to make it easy to view, sorry!):

    These are some of the products that I cannot dl:

    Error Code #1:
    Sorry, the coupon has been used the maximum number of times allowed for one customer and cannot be used again.

    Error Code #2:
    Order processing error !
    This error may occur by several reasons:
    Gift certificate doesn't exist.
    Gift certificate is expired.
    Gift certificate is not activated.
    Gift certificate is disabled.

    Product Error
    ___________________________________
    Angelclaud ArtRoom/Easy Start 1 & 2 #2
    ___________________________________
    Matilda Designs/So Sweet Works

    ___________________________________
    roseytoes/naturalbliss-mini #2

    ___________________________________
    Twin Mom Scraps / Summer Sweetie #1
    ___________________________________
    Sugar Kissed Designs/Ivory Blush #2
    ___________________________________
    Kathy Winters Designs/Sweet as Strawberries #2
    ___________________________________
    Joyful Heart Designs/With Love #1
    ___________________________________
    Connie Prince/For You #1
    ___________________________________
    Inspired Designs/A Work in Progress #2
    ___________________________________
    Amy Peck Unforgettable Moments/
    Friendship Blossoms Works
    ___________________________________
    Pixels by Jen/Melons ‘N Mint #2
    ___________________________________
    Neverlandscraps/Just the Basics #1
    ___________________________________

  6. #6

    Join Date
    Sep 2008
    Location
    Northern California U.S.A
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    Default Re: Can't DL Most Welcome Wagon Designs

    Thank you for this! It will be very helpful while I resolve this issue.
    I will be in touch as soon as I get this all resolved.
    Thank you again for your patience and understanding!

  7. Likes Angelclaud liked this post
  8. #7

    Join Date
    Dec 2008
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    New York
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    Default Re: Can't DL Most Welcome Wagon Designs

    Oh, you're welcome! I hoped to go through more of them but got too tired! Sorry!

  9. Likes Angelclaud liked this post
  10. #8

    Join Date
    Sep 2011
    Location
    Jakarta, Indonesia
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    Default Re: Can't DL Most Welcome Wagon Designs

    Ooops, I liked the wrong posts. LOL. I was opening up two threads.

    cinmcw, sorry that you are encountering the problem and hopefully Ginger will find the solution soon.

  11. #9

    Join Date
    Sep 2008
    Location
    Northern California U.S.A
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    Default Re: Can't DL Most Welcome Wagon Designs

    Quote Originally Posted by cinmcw View Post
    I can't continue on with the entire list. Here is what I got to (couldn't create chart to make it easy to view, sorry!):

    These are some of the products that I cannot dl:

    Error Code #1:
    Sorry, the coupon has been used the maximum number of times allowed for one customer and cannot be used again.

    Error Code #2:
    Order processing error !
    This error may occur by several reasons:
    Gift certificate doesn't exist.
    Gift certificate is expired.
    Gift certificate is not activated.
    Gift certificate is disabled.

    Product Error
    ___________________________________
    Angelclaud ArtRoom/Easy Start 1 & 2 #2
    ___________________________________
    Matilda Designs/So Sweet Works

    ___________________________________
    roseytoes/naturalbliss-mini #2

    ___________________________________
    Twin Mom Scraps / Summer Sweetie #1
    ___________________________________
    Sugar Kissed Designs/Ivory Blush #2
    ___________________________________
    Kathy Winters Designs/Sweet as Strawberries #2
    ___________________________________
    Joyful Heart Designs/With Love #1
    ___________________________________
    Connie Prince/For You #1
    ___________________________________
    Inspired Designs/A Work in Progress #2
    ___________________________________
    Amy Peck Unforgettable Moments/
    Friendship Blossoms Works
    ___________________________________
    Pixels by Jen/Melons ‘N Mint #2
    ___________________________________
    Neverlandscraps/Just the Basics #1
    ___________________________________
    I have some info for you....
    Error Code #2:
    Order processing error !
    This error may occur by several reasons:
    Gift certificate doesn't exist.
    Gift certificate is expired.
    Gift certificate is not activated.
    Gift certificate is disabled.

    The reason your getting this error is because your actually entering the code into the Gift Certificate box. These codes need to be entered into the coupon code box.
    However, I will go ahead and test each product and coupon so I'm sure that they are all working properly

    Here is a screen shot of the coupon code box, you can get to that by clicking the "view cart" button in the shop.


  12. #10

    Join Date
    Sep 2008
    Location
    Northern California U.S.A
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    Default Re: Can't DL Most Welcome Wagon Designs

    Alright, I have tested each welcome wagon product and all the coupons are working.
    Whoot!!
    Have fun with all your new goodies!!!

  13. Thanks trina513 thanked for this post
    Likes trina513 liked this post
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