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  1. #11

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    Default Re: Can't DL Most Welcome Wagon Designs

    Thank you, Angelclaud! I'm sure it will eventually get worked out! I appreciate your response!


    Quote Originally Posted by Angelclaud View Post
    Ooops, I liked the wrong posts. LOL. I was opening up two threads.

    cinmcw, sorry that you are encountering the problem and hopefully Ginger will find the solution soon.

  2. #12

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    Default Re: Can't DL Most Welcome Wagon Designs

    I actually tried both ways numerous times and neither worked. Saw your message today and tried again, but I'm still getting the error codes. Sorry to have to bother you about this.
    Thanks for your help!


    Quote Originally Posted by GingerScraps View Post
    I have some info for you....
    Error Code #2:
    Order processing error !
    This error may occur by several reasons:
    Gift certificate doesn't exist.
    Gift certificate is expired.
    Gift certificate is not activated.
    Gift certificate is disabled.

    The reason your getting this error is because your actually entering the code into the Gift Certificate box. These codes need to be entered into the coupon code box.
    However, I will go ahead and test each product and coupon so I'm sure that they are all working properly

    Here is a screen shot of the coupon code box, you can get to that by clicking the "view cart" button in the shop.


  3. #13

    Join Date
    Sep 2008
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    Northern California U.S.A
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    Default

    Can you please take a screen shot of your error page and post it here so I can take a look?
    Have you double checked to make sure your logged in?
    And you putting the code in the coupon code box?
    Are you checking out one product at a time?

    You can only use I coupon per transaction, so put the steps will be-
    Log in, put the product in your cart, enter the coupon into the coupon code box, then check out and follow the same procedure for each product.

    I tested each and every coupon and all of them are working properly.

    If you can show me your exact error, with a screen shot, I can see what is happening to cause the error.

    Don't worry though, we will get it figured out!

  4. #14
    missdamsel's Avatar
    missdamsel is online now *Site Manager
    *GingerBread Girl*
    *GingerScraps Site Creative Team
    *Scrapping Survivor - Digi-County Fair - WINNER! {staff}

    Join Date
    Sep 2008
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    Default Re: Can't DL Most Welcome Wagon Designs

    The other common problem with coupons is when you copy and paste them, sometimes it grabs an extra space at the beginning or the end. Check that too as it will cause a coupon to be invalid.

    Quote Originally Posted by GingerScraps View Post
    Can you please take a screen shot of your error page and post it here so I can take a look?
    Have you double checked to make sure your logged in?
    And you putting the code in the coupon code box?
    Are you checking out one product at a time?

    You can only use I coupon per transaction, so put the steps will be-
    Log in, put the product in your cart, enter the coupon into the coupon code box, then check out and follow the same procedure for each product.

    I tested each and every coupon and all of them are working properly.

    If you can show me your exact error, with a screen shot, I can see what is happening to cause the error.

    Don't worry though, we will get it figured out!

  5. Likes trina513 liked this post
  6. #15

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    Dec 2008
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    New York
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    Default Re: Can't DL Most Welcome Wagon Designs

    I'm doing everything exactly as both of you are tell me to, but I just keep getting error codes. Here is a screen shot:


  7. #16
    missdamsel's Avatar
    missdamsel is online now *Site Manager
    *GingerBread Girl*
    *GingerScraps Site Creative Team
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    Default Re: Can't DL Most Welcome Wagon Designs

    Thanks cinmcw! That gives us lots of information. That particular coupon has reached it's maximum number of uses. I have contacted the designer to increase that for us. I will let you know when that is done.

  8. #17

    Join Date
    Dec 2008
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    New York
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    Default Re: Can't DL Most Welcome Wagon Designs

    That particular error message appeared for many of them, just to let you know.

  9. #18
    missdamsel's Avatar
    missdamsel is online now *Site Manager
    *GingerBread Girl*
    *GingerScraps Site Creative Team
    *Scrapping Survivor - Digi-County Fair - WINNER! {staff}

    Join Date
    Sep 2008
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    Default Re: Can't DL Most Welcome Wagon Designs

    Ok, so what it is it is saying that you have used them already. I am checking your history to see what we can do for you. Give me a few minutes and I will see what I can do.

  10. #19
    missdamsel's Avatar
    missdamsel is online now *Site Manager
    *GingerBread Girl*
    *GingerScraps Site Creative Team
    *Scrapping Survivor - Digi-County Fair - WINNER! {staff}

    Join Date
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    Default Re: Can't DL Most Welcome Wagon Designs

    Ok, Now that I figured that out, you should be golden!!

    What I need you to do is to sign in at the store, on the left sidebar you will see Orders history, click that. Then choose all dates and click search. This should bring up all your orders and you can click on the order number and download each item. Looks like most are in your cart ready to download. I didn't check each one, but by glancing it looks like most are there.

    Let me know if you still have any problems. I sure hope not!!

  11. #20

    Join Date
    Sep 2008
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    Northern California U.S.A
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    Default

    Thank you Missi
    Did you reset the links for her? Depending on when she purchased them, they may need to be reset.

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