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  1. #1

    Join Date
    Jan 2010
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    Default How long does it take to get a ticket resolved in the store?

    The reason that I'm asking is that it is getting close to the 48 mark given to when my response would be handled and I haven't heard anything yet. Just curious. Thanks!

  2. #2

    Join Date
    Jul 2009
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    WI
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    Default Re: How long does it take to get a ticket resolved in the store?

    Hmmm - I'll make sure Gnger received it and she'll get back to you ASAP
    I am probably neglecting housework so I can be here... My Gallery

  3. Thanks GingerScraps thanked for this post
  4. #3

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    Jan 2010
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    Default Re: How long does it take to get a ticket resolved in the store?

    Thank you so much. Really appreciate it.

  5. Likes trina513 liked this post
  6. #4

    Join Date
    Sep 2008
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    Northern California U.S.A
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    Default Re: How long does it take to get a ticket resolved in the store?

    Quote Originally Posted by rosepup77 View Post
    The reason that I'm asking is that it is getting close to the 48 mark given to when my response would be handled and I haven't heard anything yet. Just curious. Thanks!
    My goal is to answer all support tickets within 48 hours, sometimes I cut it really close..... especially around and following major shop sales and events.
    I just got all caught up on all outstanding tickets, so you should have a reply on your ticket waiting for you now.
    Thank you for your patience, and please let me know if there is anything more I can do to help.

  7. Likes trina513 liked this post

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