View Full Version : problems downloading an order

12-03-2013, 03:30 PM
I placed an order this morning and am not able to collect it...I am using Firefox is that the reason? It has been awhile since i have ordered so don't know if there is something new. I have also shut my firewall off to try to download but nada...top of the picture and the links keeps telling me there is an error. HELP!

12-03-2013, 03:49 PM
I don't think firefox should be the issue....

Have you tried the "Contact Us" under help on the left side towards the bottom (on the store page)?

12-03-2013, 04:06 PM
yes i have sent two to them usually i get a response from a store that they recieved my complaint or issue and will get with me.
haven't seen anything. :( I Just noticed it says Queued when i go to my order history. Queued???? what does that mean?

12-03-2013, 04:12 PM
Can you message me with the order number please? I can look into it.

12-04-2013, 06:01 AM
I have no outstanding customer service emails at this time.
I always reply within 24 hours of the time the email is sent.

Is it possible my reply ended up in your spam folder?
If you are still having trouble with your order please let me know and I will get that resolved for you.