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MommyTwice0411
02-28-2013, 09:24 PM
I know a lot of stores have it set so that when you purchase items, you can always go back and download them if anything happens without having to purchase them all over again. Is that how the GS store is or does the download go away after so long? I've tried looking through the Help menu but couldn't find anything.

Thanks in advance!

missdamsel
02-28-2013, 09:37 PM
They usually go inactive after 10 days (I believe it is 10 days), but at any time in the future you need them again with a simple email we can reset them and as long as the designer is still actively selling in our store the downloads will be again available for another 10 days.

Hope that helps!!

MommyTwice0411
02-28-2013, 09:48 PM
Thank you! :)

Christie
03-01-2013, 01:02 AM
Who do I need to email for a reset? I have tried the store's contact button a couple of times and not getting a response and I need 2 different orders reset. Thanksfor your time, Christie

missdamsel
03-01-2013, 01:04 AM
hmmm, it is weird that you aren't getting a response because we try to answer those within 24 hours!! You can message me this time since you have tried the other route. Just let me know what order numbers. OK?